You know the scene…it is 9.15; the office staff are furtively munching toast and slurping tea (there is a no eating at the desk mandate in our office) and one of the staff is having a good old moan to his colleague…“I just called the service desk for an update on that issue I raised yesterday and they can’t even tell me when someone will have a look at it! Bloody service desk, they’re all useless!”This article addresses problems with the service desk and presents ways to tackle them.

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